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Legal Terms That Work for You

At dewi15, our legal framework is built to be straightforward — covering how your account data is handled, what access rights you hold, and how our terms apply across supported regions in Indonesia where local law permits.

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dewi15 Legal Terms That Work for You
REACH OUR POLICY TEAM

Contact Us About Legal and Policy Questions

If you have questions about how your data is used, want to request a copy of your account information, or need to flag a policy concern, our support team handles these directly. Wallet-related queries — including how DANA, OVO, or GoPay transaction data is stored — can be raised through any of the channels below, and we aim to respond with a clear policy reference rather than a generic reply.

Live Chat Start a live chat session from your account dashboard. Policy questions are routed to the correct team and you receive a written record of the response.
Email Support Send your policy query or data request by email. Include your registered account ID so we can locate your records and respond accurately.
Account Help Centre Our help centre holds current policy documents and FAQs. You can submit a formal data request or policy dispute directly from the help centre portal.
HOW WE PROTECT YOU

Data Security and Account Integrity at dewi15

We take concrete steps to protect your account and the data connected to it — from login through to withdrawal. Our approach is built around verified processes, not vague promises. Here is how each area works in practice.

Account Security Your account is protected with SSL encryption and OTP verification on login. Suspicious access attempts trigger an automatic account hold pending identity confirmation from you.
Data Handling Practices Payment data from DANA, OVO, and GoPay is used only for transaction verification and fraud checks — never shared with advertisers or external data brokers.
Data Retention and Deletion We retain your account records while your account is active and for the legally required period after closure. Once that period ends, records are deleted or fully anonymised.
Requesting Changes or Access You can request a copy of your account data, ask us to correct inaccurate records, or query how your information is used — all through our email support or help centre portal.

What You Need to Know About Our Legal Terms

These questions cover what we hear most from people reviewing our legal terms — from data access rights to how policy changes are communicated.

Yes. Submit a data access request via email or through the help centre portal. Include your registered account ID and we will confirm what data we hold and how it is used.

Transaction data from DANA, OVO, and GoPay is processed only to verify deposits, confirm withdrawals, and flag unusual activity. It is not passed to third parties or used for marketing profiling.

Access depends on local law and is available only where local regulation permits. If you are in an eligible region of Indonesia, these terms apply to your account in full from the date you opened it.

After account closure, we retain your records for the period required by applicable law. Once that retention window ends, data is deleted or anonymised — no indefinite storage.

When we make a material change to our terms, we notify you through the contact details on your account before the update takes effect. Continued use after notification counts as acceptance.

Raise it directly with our support team via live chat or email. Policy disputes are escalated to the relevant team, and you receive a written response referencing the specific policy clause.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.