What Information We Hold and Why
When you open an account with us, we collect the details you provide — your name, contact information, and the e-wallet details linked to your deposits and withdrawals. For transactions processed through DANA, OVO, or GoPay, we receive confirmation data from those payment rails to verify
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that funds moved correctly between your wallet and your account. We do not store your full e-wallet PIN or banking credentials. We also collect device and session data — the browser or app you use, your IP address, and how you navigate between sections of the
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site. This helps us keep your account secure and detect unusual login attempts. If you access dewi15 from Jakarta or Surabaya on two different devices in the same session, our systems flag that for a secondary check before processing withdrawals. Data retention follows the period required
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by applicable law in regions where our service is available. Where local law permits access to our platform, we hold your records for as long as your account remains active, plus the minimum statutory period thereafter. You can request a copy of your data or ask
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us to delete it at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.